Amazon Abu Dhabi Careers Vacancies

Computer Software

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth’s most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

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Delivery Station Liaison | Apply For Job

Role and Responsibility

Communicating with customers directly via phone and email

Resolving conflicts and setting appropriate expectations with customers

Clearly understanding and responding appropriately to, the issues that customer present.

Working autonomously, making complex analytical decisions with little or no guidance.

Communicating with third party couriers

The Delivery Station Liaison provides on-site localized customer service to enable effective realtime investigation of a parcel’s location and how Amazon can deliver it to the customer as quickly as possible.

The onsite nature of the role allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.

The Delivery Station Liaison attends regular face-to-face meetings with third party Delivery Service Providers to effectively advocate for the customer and drive re-attempts, including shipment “rescue routes” where possible.

Basic Qualifications

Fluent english (written/spoken)

Native Arabic Speaker (Written/Spoken)

1 to 2 years of experience in Customer Service

Experience with Microsoft Office, Outlook, Word and Excel

Self-discipline, quick learning, diligence and proactivity

Available to travel for a week of training

Preferred Qualifications

At ease working in a diverse group and contributing to an inclusive culture

Previous experience in logistics roles

Excellent performance in the current role / job

Don’t miss out on these exciting career opportunities – apply now at uaetopJobs