Customer Relationship Officer | Emirates Islamic Dubai

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with the highest standards of Shari’a principles. Offering a broad range of products designed for individuals and small businesses as well as large corporations, Emirates Islamic is the right choice for those looking for excellence in managing their finances.

Emirates Islamic Bank (P.J.S.C.) is licensed by the Central Bank of the UAE.

In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation’s success. We are looking to find the best UAEN talent to join our ENBD family

Customer Relationship Officer | Emirates Islamic Dubai | Apply Now

Job Responsibilities:

Ensure closure of all service requests for the tagged customers within the defined TAT
Provide end to end customer service to PRB customers as per bank TAT’s
Coordination with relevant departments for processing within TAT’s Handle Product & Service Related Queries.
Handle all requests as per new branch model rolled out.
Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
Inform customers of delays, if any, for their requests raised with the bank.
Address customer complaints & provide First Contact Resolution where ever possible
Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
Adherence to applicable policies & procedures to safeguard bank’s interests
Report discrepancies to management
Ensure cross sell to each PRB customer
Ensure no PRB customers have less than 5 products with the bank

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