Customer Care Executive

AIMS Healthcare, a reputable organisation in Dubai, United Arab Emirates, is urgently seeking a skilled Customer Care Executive to join their growing team.

Job Details

Job Position – Customer Care Executive

Company Name – AIMS Healthcare

Job Type: Full-Time

Shift: Rotational / Day Shift (as per business requirements)

Availability: Immediate Joiners Preferred

Looking for a dedicated and customer-focused Customer Care Executive to join our growing team. If you have a passion for customer service and enjoy building positive customer relationships, we would love to hear from you.

Key Responsibilities:
– Handle customer inquiries via phone, email, WhatsApp, and other communication channels
– Assist with appointment scheduling, rescheduling, and cancellations
– Provide accurate information about services and procedures
– Follow up on customer requests, appointments, and feedback
– Resolve customer concerns professionally and efficiently
– Maintain accurate customer records and documentation
– Coordinate with internal teams to ensure smooth service delivery
– Support customer retention and satisfaction initiatives

Requirements:
– Minimum 1 year of experience in Customer Care, Customer Service, Call Center, Reception, or Client Relations
– Excellent verbal and written communication skills in English
– Arabic language skills are an added advantage
– Strong interpersonal, problem-solving, and organizational skills
– Proficiency in MS Office, CRM systems, and general computer applications
– Bachelor’s Degree or equivalent qualification preferred

What We Offer:
– Competitive Salary
– Career Growth Opportunities
– Professional and Supportive Work Environment
– Ongoing Training and Development
– Employee Benefits as per Company Policy

Email: ta@aimshealthcare.ae

How to Apply: Send your CV to ta@aimshealthcare.ae