Refund Officer | Planet Dubai

Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

We’re here to help our customers and partners make the most of the connected commerce revolution.

We’ve built our reputation for putting our partners first over 30 years, which has helped us become the trusted integrated software and payments partner for the world’s greatest brands and financial services institutions.

Our technology and payments platforms help our customers and partners deliver a more enjoyable experience for shoppers, guests and consumers.

And additional value added services in marketing consultancy, data, intelligence and insight unlock more revenue.

Be the point of contact and welcome and greet our international shoppers at the refund/validation point. Process the validation of the customer tax refunds via our onsite solution.
Assist the customer with any questions they have in relation to their tax refund.
Inform the customer of the different refund methods available to them after validation of their tax free purchases.
Resolve any issues that may be present with their tax free purchases in a courteous and helpful manner. Ensure the customer feels informed of the process and feel fully assisted by you at validation point.
Be a subject matter expert for the customer on the rules and processes of the tax refund scheme. Report and escalate system or validation issues to the Refund/Operations Manager and appropriate team.
Follow FTA agreed procedures for validating referred tax refund claims

Refund Officer | Planet Dubai | Apply Now

Previous customer service experience

High degree of energy, motivation, initiative & drive

Customer service orientated with good communication & interpersonal skills

Committed team player

Attention to Detail

Exemplary customer service skills

Excellent communication and people management skills

Language skills preferred: Arabic, English, Russian, French

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